TERMS & CONDITIONS

This Site is owned and operated by Essex Cryotherapy Limited.

Registered in England 11106990

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by Essex Cryotherapy Limited on the site and in our Cryo Wellness shop.

Please read these terms and conditions carefully. Your use of the site, the purchase of our Services on this site, app or in a centre will be subject to these terms and conditions. You now hereby agree to our terms and conditions.

TERMS & CONDITIONS

Sessions are subject to availability but we will always do our best to accommodate you in your chosen time slot.

A 50% deposit is to be taken upon booking ANY treatment or courses. If no show OR cancelling and/or rescheduling under 24 hours, clients will lose their deposit or prepaid treatment from their course .

Sessions are valid for 12 months from the date of purchase, unless stated otherwise.

IMPORTANT LIABILITY STATEMENT

The information available on or through this site and the services supplied via or in connection with this site or at the Cryo Wellness Clinic do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that sessions are suitable for you. It is not our responsibility to do so. Before commencing any session, you should consult your doctor.

It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this site (and provided by us to you as part of any Service) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, how-ever arising) as a result of relying on any information on this site or provided through any Service supplied by us to you.

You, your legal representatives and your heirs release, waive, discharge and covenant, not to sue Essex Cryotherapy Limited and its operators for any injury or death caused by their negligence or other acts.

WARRANTIES

Essex Cryotherapy Limited warrants that the Services will be supplied with reasonable skill and care.

STATUTORY RIGHTS AND REFUNDS AND CANCELLATION

You may purchase a session, membership or package of sessions or such other combinations as Essex Cryotherapy Limited may introduce from time to time. Sessions may not be shared and are not transferable.

Session fees may be increased by Essex Cryotherapy Limited at any time. The Proprietor shall give Clients not less than 14 days notice prior to any such increases.

The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. 

DEFINITIONS

In these terms and conditions, the following definitions apply: “Sessions” means any in-formation and whole body cryotherapy sessions provided by Essex Cryotherapy Limited through or via the Site or the Cryo Wellness Clinic and all services offered as part of any package. Any electronic information supplied to you by Essex Cryotherapy Limited will constitute part of “Session” and not a Product and cancellation rights will apply accordingly. “Products” means any products offered for sale on the Site or in the Cryo Wellness Clinic. “Site” means the web site at the URL www.cryo-wellness.co.uk

SITE USAGE AND INTELLECTUAL PROPERTY RIGHTS

You may use the Site for personal and lawful use and in accordance with these terms and you may not copy or use any material from the site for any commercial purpose.

The intellectual property rights in all contents of the site and supplied as part of the Products or Services, and in the Essex Cryotherapy Limited brands’ trade marks and logos (“Materials”) are owned by Essex Cryotherapy Limited. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any Materials, or remove or change anything on the site, include or create links to or from the site without our written authority, or remove or change any copyright or other intellectual property right notices contained in any Materials or copies thereof. 

You must not use the Essex Cryotherapy Limited brand, logo or marks without written licence.

You must not use the site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the site or any other web site or damage or destroy the reputation of Essex Cryotherapy Limited.

Essex Cryotherapy Limited accepts no obligation to monitor the use of the site. However, Essex Cryotherapy Limited reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation.

Essex Cryotherapy Limited will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security. You should refresh your browser each time you visit the site to ensure that you download the most up to date version of the site as we may change the site from time to time.

YOUR PERSONAL INFORMATION

Usage of your personal information is governed by the Essex Cryotherapy Limited privacy policy, which forms part of these Terms and Conditions.

LIABILITY

You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site, the app and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms, Essex Cryotherapy Limited does not enter into conditions, warranties or other terms in relation to the site, app or the Services (including any implied term relating to quality, fitness for a particular purpose) or any guaranteed or predicted result.

Subject to the important liability statement, Essex Cryotherapy Limited is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.

CONTRACT INFORMATION

No contract will exist in relation to the Services until we have confirmed to you by email the particulars of your order, the value of your order and Services you have purchased.

PRICING

Information displayed on the site or in Cryo Wellness Clinic as to pricing and availability is subject to change by Essex Cryotherapy Limited without notice.

GENERAL

Essex Cryotherapy Limited may change these terms and conditions from time to time. By browsing the site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.

These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

ENQUIRIES OR COMPLAINTS

If you have any enquiries or complaints email info@cryo-wellness.co.uk

USE OF COOKIES ON OUR WEBSITE

In common with many websites, we use “cookies” to help us gather and store information about visitors to our site. A cookie is a small data file that our server sends to your browser when you visit the site. It does not identify you personally; just the IP address you’re accessing the site from. The use of cookies helps us enhance your experience of the site. You can delete cookies at any time or you can set your browser to reject or disable cookies. 

Unless you have adjusted your browser setting so that it will refuse them, our system will issue cookies when you log on to the Site.

We may use information from cookies for the following purposes:

• Traffic monitoring, for example, the IP address from which you access the site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our site
• To recognise repeat visitors for statistical/analytical purposes
• Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

We may connect the information that we collect through cookies with other personal information that you provide to us. Here’s why we’ll do this:

• To customise or personalise your experience of the site
• For transactional purposes, such as credit card sales
• To make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the site that you visit most often or by letting you know about features of the site that you have not accessed previously.

We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. However we will never pass on your identity or any specific information about you personally to a third party. If you choose not to receive cookies, you may still use most of the features of our website. Most modern browsers are set to accept cookies by default, but you can change your set-tings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser.

Refunds, Returns and Cancellations Policy

REFUNDS

We will offer a refund within 2 days of purchase, after this date, sessions, blocks, vouchers and memberships are non-refundable. Refunds within 2 days will be sent out within 30 days. A administration charge may occur of £50.00 per refund.

MEMBERSHIP CHARGE AUTHORISATION

I authorise Essex Cryotherapy Limited to deduct my monthly dues from my credit/debit card. The monthly deductions will begin on the date of sign up and continue being charged on the same date of every month. I understand charges will continue month-to-month until I choose to cancel or freeze my membership, after a minimum 3-month commitment, using the procedures defined below.

ALL MEMBERSHIPS ARE SUBJECT TO 3 MONTHS MINIMUM SIGN UP WITH A 30 DAY CANCELLATION POLICY.

MEMBERSHIP CANCELLATION

I understand the cancellation procedure is to submit the a notification of cancellation in writing 15 days prior to my final billing cycle and that any account changes need to be requested by the card holder on the account with signature provided as authorisation.

GIFT VOUCHERS

Our vouchers are valid for a year, unless stated otherwise.

CONTRAINDICATIONS FOR THE  CRYO CHAMBER

Do not use Cryo CHAMBER if you are pregnant or have Hypothyroidism; narrowing of valves; crescent-shaped aorta and mitral valve; chronic dis-ease of the respiratory system; severe hypertension (blood pressure > 180/100), acute or recent myocardial infarction (heart attack; need to be cleared for exercise), arrhythmia, symptomatic cardiovascular disease, acute or recent cerebrovascular accident (stroke; must be cleared for exercise), uncontrolled seizures, fever, symptomatic lung disorders, bleeding disorders, infection, claustrophobia, intolerance to cold, incontinence, cancer or wear a pace-maker. Further-more, you must not enter the Cryo Cabin under the influence of drugs, alcohol or illegal substances for at least 36 hours

AGE RESTRICTIONS

The minimum age for treatments is 16 years however parental signature will be required for those under the age of 18.